Complete user agreement and service terms
Last Updated: January 15, 2026
Important Notice: By creating an account and using sch11 services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you must not use our services.
These Terms & Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("User", "Player", "You") and sch11 ("sch11", "We", "Us", "Our"), governing your access to and use of the sch11 website, mobile applications, and all associated services (collectively, the "Service"). By registering an account, accessing the Service, or placing any bet or wager, you explicitly agree to comply with and be bound by these Terms in their entirety.
We reserve the right to modify, amend, or update these Terms at any time without prior notice. Any changes will be effective immediately upon posting on this page, with the "Last Updated" date revised accordingly. Your continued use of the Service after modifications constitute your acceptance of the revised Terms. It is your responsibility to review these Terms periodically to stay informed of any changes. If you do not agree with the modified Terms, you must immediately cease using the Service and contact customer support to close your account.
For the purposes of this Agreement, the following terms have the meanings set forth below:
Age Restriction: You must be at least 21 years of age to register an account and use sch11 services. Underage gambling is strictly prohibited and is a criminal offense in most jurisdictions.
To be eligible to register an account and use sch11 services, you must meet all of the following requirements:
sch11 operates under an international gaming license and complies with international regulations regarding player protection, anti-money laundering (AML), and counter-terrorism financing (CTF). By registering an account, you agree to provide accurate and complete information during the registration process and to undergo KYC verification when requested. Failure to meet eligibility requirements or provide requested documentation will result in Account suspension or closure, and any winnings may be forfeited.
To use sch11 services, you must register a personal Account by providing accurate, current, and complete information including your full legal name, date of birth, email address, phone number, residential address, and chosen username and password. You may only register one Account per person. Multiple accounts registered by the same person (duplicate accounts) are strictly prohibited and will result in closure of all accounts and forfeiture of any balances and winnings.
You are solely responsible for maintaining the confidentiality of your Account username and password. You must not share your login credentials with any third party or allow any other person to access your Account. All activity occurring under your Account is your sole responsibility, whether authorized by you or not. You agree to immediately notify sch11 of any unauthorized use of your Account or any other security breach. sch11 will not be liable for any loss or damage arising from your failure to maintain Account security.
sch11 reserves the right to request KYC documentation at any time, including but not limited to before processing your first withdrawal. Required documents may include a copy of your government-issued identity document (Indonesian National ID / KTP or passport), proof of address (utility bill or bank statement dated within the last 3 months), and a selfie holding your ID document. Verification typically takes 1-24 hours. Your Account may be restricted until verification is complete, and withdrawal requests will be held pending satisfactory KYC completion.
You must ensure that your Account information remains accurate and up-to-date at all times. If your personal details change (such as address, phone number, or email address), you must update your Account information immediately or contact customer support. Failure to maintain accurate information may result in delays in processing withdrawals or difficulty recovering your Account if you lose access.
sch11 accepts deposits in Indonesian Rupiah (IDR) via major Indonesian banks including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, and Bank Danamon, as well as e-wallets including OVO, DANA, GoPay, ShopeePay, and LinkAja. The minimum deposit amount is Rp 10,000. Maximum deposit limits vary by payment method and are displayed on the deposit page. Deposits are typically processed instantly, though bank transfer processing times may vary during non-business hours or bank holidays. You may only deposit funds from a payment method registered in your own name. Third-party deposits are strictly prohibited.
Withdrawal requests can be submitted at any time via your Account dashboard. Withdrawals are processed Monday to Friday, 9:00 AM to 5:00 PM WIB (Western Indonesia Time). Most withdrawals are completed within 15-30 minutes during business hours. Requests submitted outside business hours or on weekends/holidays will be processed on the next business day. The minimum withdrawal amount is Rp 50,000. The maximum withdrawal amount per transaction is Rp 100,000,000. sch11 does not charge withdrawal fees, though your bank or payment provider may charge their own fees.
Before your first withdrawal can be processed, you must complete KYC verification. All bonuses must be fully cleared (wagering requirements met) or forfeited before withdrawal is permitted. Withdrawals can only be made to a bank account or e-wallet registered in your own name and matching the name on your sch11 Account. We reserve the right to request additional verification or documentation before processing withdrawals, particularly for large amounts or where fraud is suspected.
sch11 complies with international anti-money laundering regulations. Deposits must be wagered at least once before withdrawal is permitted (turnover requirement). Unusual deposit and withdrawal patterns, structuring of transactions to avoid reporting thresholds, or other suspicious activity may trigger additional investigation and account review. We reserve the right to report suspicious transactions to relevant authorities and to freeze accounts pending investigation.
sch11 may offer bonuses, promotions, free spins, free bets, cashback, and other incentives from time to time. All bonuses are subject to specific terms and conditions which will be clearly stated in the promotional offer. By accepting a bonus, you agree to comply with all associated terms including wagering requirements, game restrictions, maximum bet limits, and expiration dates. Bonuses are optional — you may choose to decline a bonus during deposit by contacting customer support.
Most bonuses are subject to wagering requirements, meaning the bonus amount (or bonus plus deposit) must be wagered a specified number of times before any winnings can be withdrawn. For example, a Rp 100,000 bonus with 30x wagering requires Rp 3,000,000 in total bets before withdrawal. Different game types contribute differently to wagering: slots typically contribute 100%, table games 10-20%, live casino 10%, sports betting contribution varies by odds (typically bets with odds 1.50 or higher contribute 100%). Specific contribution percentages are stated in each bonus offer.
While clearing a bonus, the maximum bet per spin/hand/wager is typically Rp 25,000 unless otherwise stated. Exceeding the maximum bet may result in bonus forfeiture and voiding of associated winnings. Only one active bonus per Account at any time — you must complete or forfeit your current bonus before claiming a new one. Bonus funds cannot be withdrawn directly; only winnings from bonus funds can be withdrawn after wagering requirements are met. Bonuses have expiration periods (typically 7-30 days) after which unused bonus funds and associated winnings are forfeited.
sch11 reserves the right to void bonuses and winnings if bonus abuse is detected, including but not limited to: creating multiple accounts to claim bonuses multiple times, colluding with other players, betting on opposite outcomes, low-risk betting strategies designed solely to clear wagering requirements, or any other activity deemed to be exploiting promotional offers rather than playing in good faith. Accounts found engaging in bonus abuse will be closed and all funds forfeited.
All bets are final once confirmed. You are responsible for reviewing your bets before confirmation to ensure they are correct. sch11 reserves the right to void bets placed in error, bets on obviously incorrect odds (palpable errors), or bets placed after an event has started (for pre-match sports betting). In the event of a voided bet, your stake will be returned to your Account balance.
Sports betting is subject to the official rules of the relevant sports governing body and the specific market rules published on our website. Bets are settled based on official results announced by the governing body. If an event is abandoned, postponed, or canceled, bets will be voided and stakes returned unless otherwise stated in the specific market rules. Dead heat rules, Asian handicap rules, and other sport-specific rules apply as published. Live (in-play) betting odds change dynamically during events, and bets are accepted at the odds displayed at the time your bet is confirmed.
All casino games including slots, table games, and live casino games are powered by certified third-party providers. Game rules, paytables, and RTP percentages are available within each game's information panel. Games use Random Number Generators (RNG) certified for fairness by independent testing agencies. In the event of a game malfunction, all affected bets and payouts are void. Live casino games follow standard casino rules for the respective game type (Baccarat, Blackjack, Roulette, etc.) as operated by the live dealer studio.
Togel betting (including Togel Singapore, Togel Hongkong, Togel Sydney, and other markets) is settled based on official results published by the respective lottery operators. Results are typically available within 30 minutes of the official draw time. Payouts are calculated according to the bet type and payout table published for each market. In the rare event of a disputed result, sch11's records will be considered final and binding.
Fair Gaming Guarantee: All games on sch11 use certified RNG technology and are regularly audited for fairness. Game outcomes are completely random and cannot be predicted or manipulated by players or by sch11.
The following activities are strictly prohibited and constitute a material breach of these Terms:
Engaging in prohibited activities will result in immediate Account suspension or closure, forfeiture of all balances and winnings, and potential legal action. sch11 reserves the right to report illegal activity to law enforcement and regulatory authorities.
sch11 strives to provide uninterrupted service, but we do not guarantee that the Service will be available at all times. The Service may be temporarily unavailable due to maintenance, technical issues, force majeure, or circumstances beyond our control. sch11 is not liable for any loss or inconvenience resulting from service interruptions. We reserve the right to suspend or terminate the Service at any time without prior notice.
In the event of a game malfunction, software error, or technical glitch, all affected bets and payouts are void. sch11 will make reasonable efforts to rectify errors and restore affected balances, but we are not liable for losses resulting from technical malfunctions. You agree to immediately report any suspected errors or malfunctions to customer support.
sch11 partners with third-party game providers, payment processors, and service providers. We are not responsible for the performance, availability, or quality of third-party services. Game rules, odds, and outcomes are determined by third-party providers according to their published rules and certified RNG systems. Any disputes regarding third-party games must be resolved according to the provider's dispute resolution process.
To the maximum extent permitted by applicable law, sch11's total liability to you for any claims arising from or related to your use of the Service shall not exceed the amount you have deposited into your Account in the 12 months preceding the claim. sch11 is not liable for indirect, incidental, consequential, special, or punitive damages including but not limited to loss of profits, loss of data, or loss of business opportunity.
You acknowledge that gambling involves financial risk and that you may lose money. sch11 does not guarantee winnings, and past results do not predict future outcomes. You are responsible for managing your own gambling budget and gambling responsibly. sch11 provides responsible gaming tools to help you stay in control, but ultimate responsibility for your gambling behavior rests with you.
sch11 reserves the right to suspend or close your Account immediately without prior notice if we have reasonable grounds to believe you have breached these Terms, engaged in prohibited activities, provided fraudulent information, or pose a risk to the integrity of the Service. Suspension may also occur pending investigation of suspicious activity or verification of your identity.
You may request closure of your Account at any time by contacting customer support. Upon closure, you must withdraw your entire Account balance. sch11 will process your withdrawal according to normal withdrawal procedures and timelines. Once your Account is closed, you may not reopen it without express permission from sch11.
If you wish to take a break from gambling for responsible gaming reasons, you may request self-exclusion for a period of 1 month, 3 months, 6 months, or permanently. During the self-exclusion period, your Account will be locked and you will not be able to log in, deposit, or play. Self-exclusion is immediate and irreversible for the chosen period. For more information on self-exclusion and other responsible gaming tools, please visit our Responsible Gaming page.
Upon Account closure or termination, you must immediately cease using the Service. All licenses and rights granted to you under these Terms will terminate. If your Account is closed due to breach of Terms, any remaining balance may be forfeited. Outstanding bonuses, pending bets, and wagering requirements will be voided. sch11 may retain records of your Account and transactions as required by law for regulatory and compliance purposes.
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which sch11 is licensed to operate. Any legal disputes arising from or related to these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts in that jurisdiction, except where prohibited by local law.
In the event of a dispute, you agree to first contact sch11 customer support to attempt to resolve the matter informally. Most disputes can be resolved quickly and fairly through our support channels. If informal resolution is unsuccessful, you may escalate the dispute to our management team for formal review. We will make reasonable efforts to investigate and respond to complaints within 14 business days.
If a dispute cannot be resolved through informal means or management review, both parties agree to submit the dispute to binding arbitration under the rules of the arbitration body designated in our licensing jurisdiction. Arbitration decisions are final and binding on both parties. You waive your right to participate in class action lawsuits or class-wide arbitration.
If you have questions about these Terms & Conditions or need assistance with your Account, please contact sch11 customer support:
Our Indonesian-speaking customer service team is available 24 hours a day, 7 days a week to assist you with any questions or concerns.
Acknowledgment: By using sch11 services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions in their entirety. You confirm that you meet all eligibility requirements and will use the Service in compliance with all applicable laws and regulations.
If you have questions about our Terms & Conditions or need clarification on any policy, our support team is here to help 24/7.
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